The Problem With Patient Satisfaction & Small Business When you own a small business, you live and die by customer satisfaction. You work hard to do right by your clients because one bad review can hurt just as much as one excellent referral can push your business to the next level. In medicine though, a nurse quite often is on the opposite end of that patient satisfaction scale. Advocating for what is right for the individual does not always mesh with what that individual really wants. Many nurses working in hospitals have received complaints, harassment, and even death threats from patients regarding their care, when in reality nurses were acting in the patient’s best interest (like not giving more pain medication than prescribed, or waiting until the correct time to give medication, instead of giving it earlier at the request of the patient). Relying solely on patient satisfaction to drive medically related situations is reckless and dangerous, both for the patient and the provider. They say patient satisfaction is killing us, and while I have written about this in the past, I have not really touched on its relevance when small business and medicine are combined. Client Centered Care Last […]